WHY DOES THIS SOMETIMES HAPPEN?
At ANSHI we believe in and are committed to keeping things as natural as possible, which leads to our products being affected by temperature...we will not add synthetic ingredients that will make it more temperature stable. It is part of our commitment to provide you with all an all-natural product your skin and body will love.
WHAT CAN I DO TO HELP?
We can only send it with the best chance we can offer it for survival in the heat. We can't control what happens once USPS drops it off to you. Mailboxes can get very hot, as can packages left out on a porch, in the sun, on a hot day.
We ask that you keep an eye on tracking so you can grab your package as soon as it arrives or that you request it be shipped to your work if no one will be home to take it out of the heat.
MY ANSHI RUB MELTED ANYWAY! HELP!
If your rub does melt or get soft, in spite of the efforts we have made to prevent it, please don't worry - it is natural and can occur! A melted rub works just as well...we promise.
If at any time you find your ANSHI rub soft or melted, use something like a chopstick to give it a good mix and then, if melted, pop into the fridge for a little while, or if softened, leave it on a cool countertop for a bit. It may look a little different but it will still be the same nourishing rub. It will still go on easily, sink in quickly and leave your skin feeling and smelling amazing.